Commission Success Specialist

About the role

The Commission Success Specialist combines proactive commission support with formal ownership of complex commission cases. This customer-facing role investigates financial discrepancies, coordinates resolution across suppliers and internal teams, accepts commission cases from the Commission Queue and Commission Inquiry teams, and works to restore Technology Advisor confidence through clear communication, accountability, and accurate outcomes.

What you will do

Technology Advisor Support

• Serve as a primary point of contact for Technology Advisors with commission inquiries, delivering timely, clear, and proactive communication.
• Manage bulk case submissions and hold scheduled calls to address complex challenges, training needs, and opportunities to align advisors with Telarus systems and tools.
• Create an environment of support, trust, and positive communication while driving each issue toward a constructive resolution.

What you bring

• At least three years of commission reconciliation or related finance experience.
• Experience supporting sales professionals or customers and resolving complex concerns.
• Demonstrated record of excellent customer service and professional judgment.
• Strong analytical, investigation, reconciliation, and problem-solving skills.
• Strong organization, accuracy, attention to detail, and time management.
• Ability to work independently in a growing, fast-paced, and sometimes stressful environment while meeting defined service levels.
• Intermediate or better Microsoft Excel skills and proficiency with Microsoft Office or related productivity tools.
• Excellent verbal, written, interpersonal, listening, and de-escalation communication skills.
• Ethical and honest approach, consistent manager communication, and regular, predictable attendance.
• Prolonged periods of sitting at a desk and working on a computer.

Nice to have

• Experience resolving high-pressure customer situations.
• Technology services, telecom, channel, supplier, or brokerage industry knowledge.
• Experience using Salesforce or a comparable customer relation

Where and how you work

Location: Remote

About the company

Telarus was recently recognized by Inc. as a best workplace; our positive culture is a top priority. Telarus is the #1 global technology solutions brokerage with a singular focus on accelerating partner success through unparalleled resources, support, and education. We are professionals committed to providing the highest quality partner care.

• Reconcile and validate commission payments using supplier statements, invoices, contractual commission structures, and other available data sources.
• Navigate Excel, Outlook, Salesforce, AI-enabled tools, and other systems to obtain and analyze information needed to resolve commission issues.

levels and accuracy requirements.

Ownership