Lead Development Rep (Bay Area)

About the role

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

As a member of the Lead Development Team you will be responsible for qualifying leads and generating pipeline for our Small/Mid-size and Enterprise Sales Teams. You will be the front line for presenting Five9 to prospects. Success in this role will lead to career opportunities in other areas of the sales organization and company. This position is located in San Ramon or San Francisco, and eligible for commission.

What you will do

• Provide the best possible customer experience to all inbound leads expressing interest in Five9 via multiple channels including phone, email and live chat
• Have the desire and energy to complete a high volume of daily calls/activities
• Qualify prospects based on established criteria of Fit, Budget, Authority, Need and Time, and gather critical sales intelligence
• Deliver consistently against quota, despite imperfect systems and processes
• Initiate relationships and develop rapport with prospects by anticipating needs and understanding unique customer environments
• Effectively articulate the Five9 value proposition by phone and e-mail
• Proactively provide focused feedback on every aspect of the business including sales tools, prospect intelligence, and results from marketing campaigns
• Work closely with the sales and marketing teams to continuously improve demand generation processes and best practices

Key Skills

• Bachelor’s degree required
• Commitment to pursuing a career in sales
• Highly team oriented – great attitude and love for teamwork
• Work experience in a lead generation setting
• High-caliber cold calling skills
• Familiarity with common office software and CRM
• Proven track record of achieving corporate quotas and goals
• Ability to handle objections and educate prospects in a consultative manner
• Demonstrated curiosity, resourcefulness, motivation, and initiative
• Professional business acumen, strong communication skills, strong presence, and confidence
• Excellent time management with ability to multi-task, prioritize, etc.

This role is hybrid. 3 days a week (M, W, TH) in office is required.

As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.

Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.

Pay and benefits

$37,200-$72,200 USD

• Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
• Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
• Generous employee stock purchase plan.
• Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.

All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.

The US base salary range for this role is below.

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

Equal opportunity and notices

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are.