Principal, Strategic Ecosystem & Tech Reseller Manager

About the role

Aircall is a unicorn AI-powered communications platform transforming how teams win with customers.

Come join us!

Technology partnerships and integrations are the bedrock of Aircall's value proposition. By building deep, native bridges into the CRM, CX, and productivity stacks where our customers live, we've secured our position as the most-installed solution in the world's leading marketplaces. This ecosystem is our unfair advantage in the AI era: our agents and automation tools rely on these connections for context and execution, meaning the breadth of our partner network directly determines the intelligence and impact of our product.

The Tech Alliances team operates at the critical junction of product and GTM and reports to Aircall’s Chief Revenue Officer. We are execution-focused drivers tasked with converting technical integrations into commercial outcomes, surfacing high-potential growth levers within our ecosystem, and building scalable revenue programs from the ground up.

What you will do

• This position operates at the intersection of strategy and execution, managing three primary growth engines with direct accountability for commercial targets.
• First, you will oversee our cornerstone platform partnerships in the AMER region, including leaders like HubSpot and Salesforce. You will ensure these integrations remain a powerful competitive advantage and a robust revenue lever as the ecosystem matures.
• Second, you will drive business development for high-impact technology partners on a global scale. Your focus is on increasing revenue attachment and identifying the next generation of strategic integrations that will define our future ecosystem.
• Third, you will lead our Reseller Program, a high-priority revenue stream rooted in tech partner relationships. You will manage the end-to-end commercial lifecycle, from initial partner identification to full-scale activation.

Collaboration is central to this role: you will partner with international counterparts for global consistency, engage with AMER leadership on regional growth, and work with marketing and product teams on technical alignment. This role reports to the Director, Global Tech Alliances & New Bets.

What you bring

• Extensive background (7+ years) in B2B SaaS alliance management, tech partnerships, or reseller growth, including hands-on ownership of tier-one strategic platform relationships.
• Proven expertise in architecting or scaling tech reseller programs, with a deep understanding of the global activation mechanics required for long-term partner success.
• Execution-focused driver with the ability to own the entire commercial lifecycle, from business development to marketing alignment, independently and without reliance on team handoffs.
• Strategic agility to identify evolving partner dynamics early, converting those insights into actionable, evidence-based growth strategies.
• Strong data fluency, leveraging pipeline, usage metrics, and partner performance data to make objective, high-impact prioritization decisions.
• Sophisticated executive presence, capable of navigating and influencing senior-level conversations across a diverse set of external stakeholders.
• Disciplined prioritization skills, focusing on high-conviction initiatives within cornerstone partnerships rather than diluting impact across too many channels.
• Proficiency in deploying AI-driven tools to accelerate execution and deepen data-led analysis across the partnership portfolio.
• Preferred:
• Demonstrated mastery of Salesforce or HubSpot ecosystems, encompassing AppExchange/Marketplace dynamics, tiering structures, and high-impact co-selling strategies.
• Proven ability to navigate complex "coopetition" landscapes where strategic partners may maintain competing product lines in adjacent markets.
• Deep intellectual curiosity and fluency in emerging trends across the AI-agent landscape and broader integration ecosystems.
• Global operational mindset, with a track record of collaborating with international stakeholders to drive alignment on shared global accounts.

Please note, compensation range below is OTE.

Pay and benefits

$185,200-$247,800 USD

• Key moment to join Aircall in terms of growth and opportunities
• Our people matter, work-life balance is important at Aircall
• Fast-learning environment, entrepreneurial and strong team spirit
• 45+ Nationalities: cosmopolite & multi-cultural mindset

About the company

For over a decade, we’ve believed voice builds the strongest business relationships. We bring voice, SMS, WhatsApp, and 250+ integrations together on one seamless workspace, so every customer conversation drives revenue, resolves issues faster, and builds trust. Our AI Voice Agents handle routine interactions while your team leads the conversations that matter most. Used by 24,000+ businesses worldwide.

We’re 600+ people from 40+ nationalities across Paris, London, Madrid, Berlin, New York, San Francisco, Seattle, Sydney, and Mexico City. We’re ambitious, product-driven, and execution-focused, built for visible impact, fast decisions, and real growth.

Equal opportunity and notices

At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all.