Strategic Partner Program Manager, Key Partners

About the role

• To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
• Job Category
• Operations
• Job Details

What you will do

This is a ring-fenced, white-glove role supporting our two largest global systems integrator partners. You will be the single point of contact for partner program requests.

You will bridge Partner Sales Managers (PSM), Partner Account Managers (PAM), Program Operations and the partners' own operational stakeholders.

The work is hands-on and partner-facing. It involves taking calls, resolving issues quickly, and turning what you hear into operational change. It is not a back-office analyst role.

• Be the first point of contact for partner program requests from your designated partners, taking some of the load off the PAMs and leaders who currently field these directly.
• Answer partner calls and Slack messages, understand the issue, explain it internally and drive resolution.
• Act as an escalation point for the Operational Specialists who execute requests.
• Work directly with the partners' operational stakeholders.
• Work with the Partner Sales team and PAMs/PSMs covering both partners. Keep them aligned and make sure requests are submitted correctly.
• Act as an "assistant PAM": go between operations and the field, and speak credibly to both sides.
• Join regular cadence meetings with partner leadership and PAMs.
• Guide partners and internal teams through the details of program execution:Onboarding new partners, including contracting for sub-entitiesWhen and where benefits are eligibleProvisioning demo environments on the right orgsLegal and contracting requirementsEligibility for funding
• Manage and recommend approvals for exceptions to written program benefits.
• Support referral fee processes and communicate with the partners about them.
• Help internal sales teams use program funds correctly and get the best return, working with the relevant sales leaders.
• Give the Programs team clear, actionable recommendations on the unique program needs of your dedicated partners.
• Where programs are being designed for these partners, such as custom benefits or incentives, bring in what you hear on the ground.
• Keep a current picture of what is in, out and prioritized as deals change daily. Support end-to-end orchestration across the Catalyst support model.

What you bring

• 6 to 8 years of experience
• Directly stakeholder-facing, internally and externally, and comfortable leading discussions with stakeholders at all levels.
• Polished and senior enough to represent the company brand to partner leadership and deliver external enablement.
• Strong working knowledge of partner programs and the sales business, enough to speak credibly to both Operations and PAMs/PSMs.
• Comfortable on the phone and handling escalations. These partners insist on calls and escalate quickly.
• Skilled at turning findings into clear recommendations.
• Able to work across Partner Sales, Programs and Operations and manage competing priorities.
• Experience with contracting, eligibility and benefits processes is a plus.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future, but to redefine what’s possible, for yourself, for AI, and the world.

About the company

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword, it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Equal opportunity and notices

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