Channel Account Manager II, Service Providers

About the role

Reports To: Manager, Channel Account Management

What you will do

You know how to turn partner relationships into durable growth. In this role, you will help drive expansion, retention, and long-term partner loyalty by showing up as a trusted advisor who understands what partners need to succeed with Huntress. You are outcome-obsessed in the way that matters here. You care about net dollar retention, gross dollar retention, partner satisfaction, and whether your work actually helps partners deliver stronger cybersecurity outcomes to their customers.

As a Channel Account Manager, you will build trust across multiple contacts inside each partner account and create value that reflects Give More Than We Take. You will use candor to guide direct, useful conversations about opportunities, risks, and next steps. This is a high-impact, high-visibility individual contributor role where success comes from staying close to your partners, spotting room to grow, and following through.

• Achieve and exceed quota based on expansion performance and renewal outcomes.
• Serve as a trusted advisor to partners by delivering solutions that increase customer satisfaction, grow adoption, and strengthen long-term loyalty.
• Build and maintain strong relationships with multiple stakeholders across assigned partner organizations.
• Maintain and reinforce Huntress culture in how you show up, collaborate, and support partners.

What you bring

• 5+ years of experience in account management, customer success, partner success, or channel or direct sales roles, ideally focused on mid-market and below.
• Strong knowledge of the MSP space, preferably in the cybersecurity industry.
• Experience using Salesforce or a similar CRM platform to manage partner activity and opportunities.
• A genuine passion for the partner community and for helping partners deliver meaningful cybersecurity outcomes.
• A strong bias to action and the ability to get things done efficiently and effectively.
• Comfort using AI in practical day-to-day work, including call summaries, account prep, and follow-up support.

Where and how you work

Location: Remote US

Pay and benefits

Compensation Range: $90,000 base with on target earnings at $150,000, plus equity

• One-time $500 reimbursement for building/upgrading home office
• $75 USD/month digital reimbursement
• 100% remote work environment - since our founding in 2015
• Generous paid time off policy, including vacation, sick time, and paid holidays
• 12 weeks of paid parental leave
• Highly competitive and comprehensive medical, dental, and vision benefits plans
• 401(k) with a 5% contribution regardless of employee contribution
• Life and Disability insurance plans
• Stock options for all full-time employees
• Annual allowance for education and professional development assistance
• Access to the BetterUp platform for coaching, personal, and professional growth
• Huntress is committed to creating a culture of inclusivity where every single member of our team is valued, has a voice, and is empowered to come to work every day just as they are.

About the company

Cybercrime is growing, and more businesses are getting hit by threats that used to target only the biggest organizations. That pushes defenders like us to operate at the highest level, and it deepens our need for good people who want to make a meaningful impact.

Founded in 2015 by former NSA cyber operators, Huntress is a remote-first team working to make enterprise-grade cybersecurity accessible to businesses of all sizes. We work closely with security teams and service providers protecting complex environments, often without the time or headcount to handle it all. That’s why we build our technology in-house and back it with a 24/7 human-led Security Operations Center (SOC).

Huntress now secures more than 6M endpoints and 16M identities worldwide.

Equal opportunity and notices

If you require reasonable accommodation to complete this application, interview, or pre-employment testing or participate in the employee selection process, please direct your inquiries to accommodations@huntresslabs.com. Please note that non-accommodation requests to this inbox will not receive a response.